Refund Policy

At True Pueblo, we strive to deliver exceptional value through our consulting services. We understand that every client’s needs are unique, and we are committed to ensuring your satisfaction with our work. Our refund policy is designed to be fair and transparent, reflecting the effort and resources invested in your project.

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1. Satisfaction Guarantee

Your satisfaction is our priority. If you are not satisfied with our services after receiving the first deliverable, we encourage you to request revisions. We will work closely with you to address any concerns. If you remain dissatisfied after revisions, you may request a partial refund within 14 days of receiving the deliverable.

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2. Non-Refundable Deposit

To begin work on your project, a 30% deposit of the total project fee is required. This deposit is non-refundable, as it covers project setup, initial consultations, and resource allocation.

 

3. Pro-Rated Refunds

If you decide to cancel services mid-project, we will issue a pro-rated refund based on the work completed up to the time of cancellation. The refund amount will be calculated by subtracting the value of the work already delivered from the total project fee.

 

4. Non-Refundable Services

Certain services and products, including but not limited to proprietary tools, templates, and software licenses provided during the course of our engagement, are non-refundable. These items are clearly identified in the project agreement and will be discussed with you before purchase.

 

5. Force Majeure

Neither True Pueblo nor the client shall be liable for delays or refunds due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or other unforeseen events that prevent the project from continuing. In such cases, both parties agree to work together to find an amicable solution.

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By choosing True Pueblo, you agree to the terms outlined in this refund policy. We look forward to working with you to achieve your goals.